Privacy Policy

We take your privacy and the security of personal information very seriously and comply with regulations set out in the EU General Data Protection Regulation and the Privacy and Electronic Communications Regulations. Our Privacy Policy outlines below what information we will collect, how we may use it and how you can access the information we hold about you and what we do with it.

What data we collect

We will collect, and securely store, information you provide to us, this could include:

• Your name and postal address
• Your date of birth
• Your email address
• Your phone number
• Any information you have included in an enquiry form, email or message

We also collect anonymous information automatically about your visit to our website, including location data. This information is only used in aggregate form and cannot be used to identify you. In conducting this research a unique “cookie” may be placed on your internet browser.

A cookie is a small file which is sent to your browser and stored on your computer’s hard disc and helps us to understand and track your use of the site and where it can improve the information and services provided. Serenity Counselling uses cookies solely to gather information on IP addresses, to analyse trends, administer the site, track user’s movements on the site and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information and will not be used to deliver targeted marketing messages. For information about blocking the use of cookies, please refer to the instructions/help screen on your Internet browser. Please note that you may not be able to use or access certain parts of the site or online services if you block the use of cookies.

How we will use your data
 

We process personal information according to the permissions you have given to us and for certain legitimate business purposes where we are confident such processing is not likely to prejudice your interests, rights and freedoms.

These purposes may include the following:

• Responding to your enquiry.

We will never swap or sell your details to a third party without your explicit consent.

Choosing to opt out

You have the ability at any time to request that we no longer process your personal information by emailing counsellingbyserenity or calling us on 07393 495748. 

If you do opt-out please bear in mind that this will limit our ability to carry out tasks for your benefit.

Your right of access
 

You have the right to see any information we hold about you. Please contact counsellingbyserenity or call us on 07393 495748. We will respond to your request within 30 days. We will ask you to put your request in writing and provide proof of your identity. If you inform us of any inaccuracies in the data we hold we will make the necessary changes and confirm to you that these have been made.